Safety & Community Guidelines

What's built in

• Verified captains. Every captain submits their driving licence, vehicle RC, an ID proof and a live selfie, and is checked before they can accept a trip.
• Know who's coming. You see your captain's name, photo and vehicle number before pickup.
• Pickup code. The trip only starts when you share your code with the captain.
• Live tracking and chat. Every trip can be followed on the map, and you can message your captain in the app.
• SOS. During a ride, one tap sends your live location and trip details to the Doio safety team.
• Purple Taxi. Women riders can choose rides driven only by verified women captains.

For riders

• Check that the vehicle number and captain match the app before you get in.
• Only share your pickup code once you're with the right captain.
• Wear a helmet on bike rides.
• Treat the captain and their vehicle with respect.

For captains

• Drive only the vehicle registered on your account, with valid documents.
• Follow traffic laws, never drive under the influence, and carry a spare helmet for bike riders.
• Start the trip only after the rider gives you the correct pickup code.
• Never ask a rider to pay outside the fare shown in the app.

For everyone

These are not allowed on Doio, and lead to suspension or a permanent ban:

• Harassment, threats, violence, or sexual or inappropriate behaviour of any kind.
• Discrimination on the basis of religion, caste, gender, disability or any other characteristic.
• Carrying or sending illegal or dangerous items.
• Fraud — fake accounts, fake trips or manipulating fares.
• Contacting a rider or captain after a trip for anything unrelated to it.

Reporting a problem

Use Profile → Help & support in the app, or email support@doio.in. Safety reports are reviewed first, and we may suspend an account while we investigate.